ORDERS
Order Processing
Orders are captured in our system immediately of order placement. Any changes to an order must be made within the 24 hours of placing the order.
Orders may take between 5-7 business days to process before shipping out.
Once shipped, orders arrive within 2-5 business days via USPS Priority Mail. We apologize, but at this time we do not ship internationally.
Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional charges. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
Payment Options
We accept all major credit cards & PayPal*
All Credit Card charges will appear as runwaycustomwigs.com Packages will ship from Runway.
Tracking Your Order
Please go to: Account login to view and track your order. For the most efficient service, please be sure to register an account with us!
Changes to and Cancellation of Orders
Orders may only be modified within 24 business hours from being placed. Runwaycustomwigs.com begins processing very quickly in order to ship as soon as possible. Our business hours are Monday through Friday, 8:00am – 6:30pm (Eastern). Please email at kenisha@runwaycustomwigs.com or Tiera@runwaycustomwigs.com with an inquires.
Occasionally backorders occur
If a backorder occurs on your ordered product, we will contact you via email with the estimated arrival date of your product and you will be given the option to cancel the original order if you are not satisfied with the estimated arrival date. For more information, please email us at kenisha@runwaycustomwigs.com or Tiera@runwaycustomwigs.com.
Discounts and Promo Codes
Discounts and promo codes are limited to one per order.
SHIPPING AND HANDLING
Additional Shipping Charges
For shipments returned to us due to bad address information or refusal upon delivery, there will be a $20 fee automatically charged. Shipping and handling charges are non-refundable in the event of a return of any kind.
Shipping Delays
Shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please email kenisha@runwaycustomwigs.com or Tiera@runwaycustomwigs.com.
Exchange and Return Policy
I cannot accept returns or exchanges unless you have received a wrong or defective wig. This is understandable due to health and hygiene reasons. If you are not 100 percent positive about your purchase, please kindly reconsider placing your order.
POLICY DISCLAIMERS
Policy Changes
Runwaycustomwigs.com reserves the right at our discretion to make changes to these policies. Please check this page periodically for changes.
Fraud & Theft
CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED
Create an Account
It only takes a few minutes to set up your account. Once in place, you’ll enjoy easy access to your order history for reference and tracking. Also, checkout will be fast and efficient.
Do you offer free shipping?
We are happy to offer free shipping via USPS Priority Mail.
Can I track my order online?
If you have created an account with us, sign in anytime to view your account and order history.
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What happens if I change my mind after I order?
We move fast! Our priority is getting items delivered to our customers as quickly as possible. We do, however, have a 24-hour grace period should you change your mind after placing an order. Just email us at kenisha@runwaycustomwigs.com or Tiera@runwaycustomwigs.com, M-F 8:00am-6:30pm EST. READ POLICIES
Are shipments discreet?
Yes! Your privacy is definitely a priority! Our shipments come from Runway (the word “wigs” is nowhere to be found).
Can I be sure that online payments are safe and secure?
Runwaycustomwigs.com ensures that all customer details and information, including contact and purchase information, are kept private and all transactions are processed through a secure credit card processing system.
FAQs for Cranial Prosthesis Wig
How do I prepare for cancer hair loss?
Hair Loss is one of the many effects that intensive chemotherapy has on the human body, and there is nothing about this that should make a cancer patient feel less beautiful. Hair loss from chemotherapy is a natural part of the cancer treatment process, which will ultimately make you feel better and get you back on track. In some cases, the hair loss is not that serious or evident, and it can only be seen by the individual, but the effects of chemotherapy vary person to person. It can be a difficult experience for some, and it can take a bit of time to ease into daily routine without hair, which is why the use of a cancer wig is extremely beneficial.
Choosing a beautiful wig for hair loss is an important step for many cancer patients. In order to adequately prepare yourself for cancer wigs, try cutting your hair before you begin your intensive chemotherapy. This will help you prepare for the stages of hair loss and it will be a much easier experience. Consult with hairdressers and our wig experts to see if they have any advice for a wig style that will perfectly suit you. In your spare time, you can also flip through look books and see if there is a particular style that you fancy. Essentially, it helps to adequately prepare yourself before you embark on this journey after chemotherapy, and we are here to help you feel beautiful while you do it. Wearing cancer patient wigs shouldn’t make you feel self-conscious, instead it should empower you and make you feel more beautiful and confident.
How do I know which wig is best for me?
Choosing a wig isn’t just like choosing another fashion accessory, if anything it is a much more important process, especially when you are choosing wigs for cancer patients. The type of wig you wear speaks volumes, and we want to make sure that it is sending the right message. The process of choosing the right cancer patient wig is an extremely intricate one. It is best to find a wig that closely resembles your natural hair color so that the transformation is not too jarring, and this will help you settle into being comfortable with your new hair.
In addition to this, cancer patients will have to pay attention to the state of their bodies during chemotherapy. Aside from the more obvious hair loss, chemotherapy also causes the skin to pale, as such, you want to choose cancer patient wigs that do not highlight this change in skin tone. Make sure that your wig is at least a shade lighter than your natural hair color so that it blends in well. Finally, the most obvious way to know which wig is best for you, is to try it on. There is no shame in trying on wigs for cancer patients, it might take some time for you to get comfortable in your new cancer wigs, but the best way to gauge which ones are right for you is to give them a spin. If you choose to wear one, a wig can be a natural part of the healing process for Cancer patients. Just make sure that whatever decision you make is the best one for you, and that you are not paying attention to people’s opinions about how you look. Whatever your decision is, just know that you will always be beautiful.
How do I select the right size cancer wig?
Most of the average wigs for cancer patients might fit just about anyone, however there are some that might work better or fit snugger. In order to determine the right custom wig size for hair loss, you simply have to take one measurement around your head and you will be good to go. Place the end of your measuring device at the center of your forehead, right at your hairline. Then take the measuring tape from your scalp down to the base of your neck, running behind your ears, and back to your forehead. With this number you be able find the wig size that is right for you. You can then compare these numbers with our wig sizes listed in order to determine which size dome cap you should get.
Choosing the right wig is a personal journey and we want to make sure that you are completely happy and satisfied with your headpiece. We want you to feel confident wearing her and we want you to continue to exude confidence and beauty as you go about your day to day activities. Choosing the right cancer wig will definitely boost your confidence.